Stevens' provides access to a suite of "best in class" solutions that address the needs of call centers and businesses.
An overview of the applications and the uses are the following:
Call Recording and Quality Assurance:
Featured Solution - OrecX VoIP Call Recording
OrecX is intuitive, easy-to-use software that can scale from a single user to thousands of users in a low cost manner. Additionally its open source foundation simplifies integration to CRM tools, databases, and other customer information systems. Upgrades are included as part of the service ensuring that your product remains up-to-date.
Featured Solution - Monet WFM On Demand
Monet WFM On Demand is an online workforce management technology that lets customers forecast and schedule agents to handle inbound/outbound calls, email, Inet messaging, web call backs and other related back office activities. It requires no hardware, software and ongoing IT support resources. All upgrades are included with service so Monet WFM On Demand is always current.
Featured Solution - SIVOX Real Call, On Demand
SIVOX Real Call On Demand is an online agent life cycle support tool for screening, hiring, training, certification, and quality assurance of agent best practices. SIVOX leverages its patented method to capture call center best practices between the agent and the customer, CRM activity, and general business processes to create a powerful, highly interactive training simulations.
Voice over Internet Protocol (VoIP):
Featured Solution - M5 Outsourced IP Phone System
M5 utilizes IP technology to provide a reliable, state-of-the-art phone system with instant conferencing, telecommuting, networked locations and other benefits to deliver measurable ROI to companies in all industries.
Stevens combination of implementation knowledge, system choice, and ongoing support provides our customers with a realization of value well beyond the initial installation. Contact us today at ( U.S.) +1 312.895.5200 to learn more.