Stevens Communications
Call Center Applications
Call Recording
Quality Assurance
Workforce Management
Performance Analytics
Hosted Applications
Performance Analytics
As Yogi Berra once said, “You don’t know what you don’t know.”

Stevens approach to performance analytics is to provide practical tools that help call centers uncover the metrics that can help support the operational goals of the business.

E-learning:

Featured Solution - SIVOX Recall

Sivox is an Agent Performance Suite of applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices.

 
RealCall uses robust ‘full immersion’ simulations that combine speech recognition engine along with a system simulation engine to create a realistic environment for agents to improve their skills and customer interactions.

 
Adherence:

Featured Solution – Iontas Focus

Describe and manage how your software applications are used to implement business processes. Delivering a full analysis of the workflow through and between your software systems and providing a complete understanding of the processes that are critical to your business

Focus Business Processes helps you maximize the quality and efficiency of your business operations. Provide a full audit trail and exception handling for the policies that govern how your business is conducted. Corporate governance in many industries requires proof of policy adherence

Focus Compliance provides proof of compliance and delivers the management actions required to assure adherence.
 
Stevens combination of implementation knowledge, system choice, and ongoing support provides our customers with a realization of value well beyond the initial installation.  Contact us today at ( U.S.) +1 312.895.5200 to learn more.