|Call Center Applications|
Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics applications.
As an organization, Stevens is distinguished by our ability to:
- Execute: Our experiences implementing and supporting call center applications date to 1987. With hundreds of successful projects to our credit, we have the knowledge and the ability to complete projects on time and on budget while meeting, and often times, exceeding expectations.
- Innovate: Our customers benefit from Stevens' diligent searching and benchmarking of new technologies. Among other applications, we were channel pioneers for digital voice recorders, quality management, and workforce scheduling applications, allowing our customers to benefit from the financial returns of leading-edge technologies well before their competitors.
- Support: Stevens began as a service company and remains committed to the value of responsiveness, feedback, and building customer loyalty. Our portfolio is dictated by the needs of our customers and our ability to provide them with ongoing services; the result is a 95% customer satisfaction rating and a reputation for earning trust through actions.